In-Service Support Course

Delivery Options:

Open Public Classroom Course: 3 Days

On-site: 3 Days
 

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Course Overview: 

The course allows delegates to discover the basic principles of In-Service Support activities, delivering a synopsis of those In-Service Support Engineering, Operations Management and contractual activities that can support the delivery of best value through life. Optimisation of whole life support is essential to both the customer and the supplier. The delivery of value solutions is an essential requirement. From the conception of a new asset or capability, the planning and delivery of a new support solution through to optimisation and cost of ownership, the course will explore the aspects of through life support. We consider the types of contract and management activities that can be utilised and evaluate a series of optimisation techniques to maintain value throughout the system’s life through to its eventual disposal.
 

Is this course for me? 

This course is applicable to both public and private sector personnel involved in delivering In-Service Support (ISS) to programmes. It is applicable to Service Delivery Managers, Project Managers, Equipment Support Managers, Operations Managers, Integrated Logistic Support (ILS) engineers, Technical Through Life Support (TTLS) Managers, Commercial and Contract Managers. This course has been shown to be both extremely useful and thought provoking for participants facing ever changing operating context and operating demands, and where support solutions require increasing flexibility and cost reductions through life.

Learning Outcomes:

At the conclusion of the course students will be able to:

• Understand the term In Service Support
• Develop a basic understanding of the NATO Codification System
• Explain Ranging & Scaling
• Examine Safety and Risk Management in service
• Maintain Operating Capability
• Discover Data Management Exploitation, Change Management and Configuration Management
• Interpret Fleet and Asset Management
• Analyse Whole Life Cost, Obsolescence Management and Disposal
• Examine Software Support, Training Management and Technical Information
• Relate Supply Chain Mapping, Support Network, Operational and Technical Support.

The course delivers these outcomes using a combination of knowledge transfer via Power-Point and group exercises using real life equipment and scenarios.
 

Course Locations:

Open Public Classroom Course
Allan Webb’s Public Courses are delivered at The Village Hotel, The Green Business Park Dog Kennel Lane Solihull, B90 4JG UK

On-site
If required, and where student numbers justify doing so, the course can be tailored to a specific organisation or industry (whilst retaining all the core elements) and conducted at an individual company’s premises.

 

Bespoke Courses

Allan Webb also offers bespoke courses to meet the needs of our clients. If our public course offerings are not quite what you are looking for, please get in touch to discuss your requirements. From mixing and matching modules from existing courses, to arranging on-site or in-house sessions for large groups on a convenient date, Allan Webb works with our clients to ensure that they get the experience that works for them.

Contact Us:

Please contact us via email training@allanwebb.co.uk or use the form at the bottom of the page to request additional information.